Working in the Service Society
by Cameron Lynne Macdonald (Editor), Carmen Sirianni (Editor)
Labor and Social Change (1996)
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Description
Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.Tags
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Modern Emotions
18 works; 1 member
Emotional Labor
48 works; 1 member
Author Information
Carmen Sirianni is Morris Hillquit Professor of Labor and Social Thought and professor sociology and public policy at Brandeis University.
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Common Knowledge
- Canonical title
- Working in the Service Society
- Epigraph
- McDonald's has more employees than U.S. Steel. Golden Arches, not blast furnaces, symbolize the American economy.
--George Will
When you see them receiving passengers with that big smile, I don't think it means anything. They have to do that. It's part of their job. But now you get into a conversation with a flight attendant...well...no...I guess they... (show all) have to do that too.
--Airline passenger
Bellboy! I got to get running now.
Bellboy! Keep my lip buttoned down.
Bellboy! Carry this baggage out.
Bellboy! Always running at someone's bleedin' heel.
--"Bellboy" by Pete Townshend - First words
- We live and work in a service society.
- Last words
- (Click to show. Warning: May contain spoilers.)The test of unionism in the twenty-first-century service society will be whether it can recover and extend that tradition of multiple unionism.
- Publisher's editor
- Rayman, Paula
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Statistics
- Members
- 9
- Popularity
- 2,308,943
- Languages
- English
- Media
- Paper
- ISBNs
- 2
