Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let ?s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that show more can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers show less

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1 review

Poetgrrl 31 reviews

Perfect. Just what I was looking for. Use this if you're a seasoned CSR and need a boost, or need a reminder of what's the right thing to say. Thank you!

Jul 6, 2007

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