Emotional labor and crisis response : working on the razor's edge by Sharon H. Mastracci

Description

The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following show more crises. The authors explore how these public servants interpret unwritten ""feeling rules,"" and how they show less