Moments of Truth

by Jan Carlzon

233 Members 3 Reviews ½ (3.56)

Description

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

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3 reviews

alewah 35 reviews

Väldigt mycket intressanta lärdomar kring hur man skapar en smart organisation. Borde läsas av fler! Mycket lärorikt som många dagens ledare borde lära och implementera

May 25, 2024

tmstimbert 115 reviews

Good look inside a foreign airline. Good ideas on the right way for managers and supervisors to be involved. Quick read

Jun 25, 2009

toddsattersten 99 reviews

I included this book in my book: The 100 Best Business Books of All Time. www.100bestbiz.com.

May 8, 2009

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Recently Added By: stayybo, TraciReads, JamesSandlin, jorgepena, LeonardoRC, SyndicateX, SouthCoast1970, steverabe

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Jan Carlzon

9 Works 253 Members

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Peters, Tom (Foreword)

Common Knowledge

Canonical title: Moments of Truth
Original publication date: 1989-02
People/Characters: Jan Carlzon

Classifications

Genres: Business, Nonfiction
DDC/MDS: 387.7065485 — Social sciences Commerce, communications & transportation Water, air, space transportation Travel by air
LCC: HE9860 .S28 .C37 — Social sciences Transportation and communications Transportation and communications Air transportation. Airlines
BISAC: BUS BUSINESS & ECONOMICS General

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Members: 233
Popularity: 139,059
Reviews: 3
Rating: ½ (3.56)

Languages: 5 — English, Norwegian (Bokmål), Norwegian, Portuguese, Swedish
Media: Paper
ISBNs: 10
ASINs: 1

Moments of Truth

by Jan Carlzon

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