Microsoft CRM for Dummies

by Joel Scott, Michael DeLisa

for Dummies Computers and Internet, for Dummies

15 Members

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Description

The ideal introductory guide to Microsoft's much anticipatedentry into the Customer Relationship Management (CRM) softwaremarketplace Discusses the key features of Microsoft's CRM software,including tools to help businesses sell more effectively, manageall customer communications in one place, track and convert leads,make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work moreeffectively Explains how to achieve increased show more customer satisfaction,customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRMfor small- and medium-sized businesses show less

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Author Information

Joel Scott
6 Works 79 Members
Joel Scott, an authorized GoldMine trainer and technician, is president of the Computer Control Corporation
Michael DeLisa
2 Works 63 Members

Series

for Dummies Computers and Internet
995 works
for Dummies
2162 works

Common Knowledge

Canonical title
Microsoft CRM for Dummies

Classifications

Genres
Nonfiction, Business, Technology
DDC/MDS
658.81202855369 — Applied science & technology Management & public relations General management Of Marketing Sales management Customer relations
LCC
HF5415.5 .S447 — Social sciences Commerce Commerce Business Marketing. Distribution of products
BISAC
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Statistics

Members
15
Popularity
1,589,074
Languages
English
Media
Paper, Ebook
ISBNs
2
UPCs
1