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Drawing on his rich experience in the field of international conflict resolution, Marc Gopin applies what he's learned about clashing cultures and beliefs on the world stage to the more personal - but no less painful - struggles involving families, friends, and coworkers. In Healing the Heart of Conflict, Dr. Gopin identifies the measures we can all take to make peace in our own troubled lives. His powerful 8-step plan includes careful coaching in the art of listening, the art of observation, and the delicate process of addressing the deepest emotions of others under circumstances that could turn explosive at any moment. He then applies these steps to practical examples from the workplace, in romantic relationships, and in our communities. Whether you are clashing with a spouse, a relative, or a troublesome coworker, Healing the Heart of Conflict offers profound and inventive solutions to your problems.