Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
by H. James Harrington
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"America is in trouble, there is no doubt about it. Here is perhaps the best proof: We are now experiencing the first generation in our history in which children will reach adulthood in a poorer economic climate than thatenjoyed by their parents." "There are many theories as to why America's economic standing is declining, but no one would argue against the idea that it has something to do with the way we've grown accustomed to doing business. In a nutshell, we have fooled ourselves into show more believing that being the world's best problem solvers makes us world-class, while all it really means is that we've had the most practice, because we create the most problems for ourselves. We are spending all of our time saying, "I'm sorry, I'll fix it," to customers who are increasingly sophisticated and understandably impatient. What we should be doing is developing processes that will make it unnecessary to ever apologize for inadequacies. How can we begin to turn things around?" "Business Process Improvement offers a no-nonsense blueprint for restructuring our antiquate "business-as-usual" approach. It's not about automating processes that already don't work. It's not about importing some exotic Japanese management technique that only serves to further confuse everyone. It's about effecting a major change in the way we manage our organizations by applying new approaches to the business community as a whole, particularly service industries." "This comprehensive volume provides all the information your organization needs to make the transition toward improving quality and productivity while reducing cycle time and cost." "America's economy isn't going to turn around overnight, and there are no quick fixes for what ails the business community. But Business Process Improvement contains an array of proven ideas for making sure that businesses, regardless of their size or nature, don't continue making the same mistakes that put us into this predicament in the first place. Book jacket."--BOOK JACKET. show lessTags
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James Harrington knows his stuff and is easy to learn.
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H. James Harrington, MBA, PhD, is The International Quality Adviser for the firm of Ernst and Young. He is also president of the prestigious International Academy for Quality, and the honorary adviser to the China Quality Control Association. He is a much sought-after international lecturer, and broadcasts his improvement methods regularly on the show more CSTN Satellite Television Network. Dr. Harrington's career in quality has been long and distinguished, including 40 years with IBM, where he became a senior engineer and project manager in Quality Assurance. After leaving IBM, he became president of Harrington, Hurd and Rieker Corporation. He served as president and chairman of the board of the American Society for Quality Control, and as national vice president of the International Management Council. In 1985, Dr. Harrington was elected lifetime honorary president of the Asia Pacific Quality Control Organization. He has been elected honorary member of six quality associations outside of North America and was installed in the Singapore Productivity Hall of Fame. He is the author of The Improvement Process (McGrawHill, 1986), selected by Library Journal as one of the best business books of 1986, and has written three other business books published by the ASQC's Quality Press. show less
Common Knowledge
- Original publication date
- 1991
- Dedication
- I dedicate this book to my mother, Carrie. Throughout her life, she put two things before all others -- hard work and me. As I look back, she received little reward for all she did. I wish I had done more.
- First words
- Preface: We believe that there was one major quality breakthrough in the 1980s.
For CEOs only: Why should you get caught up in these new quality and continuous improvement crazes?
Chapter 1: Americans have a problem, there is no doubt about it. - Last words
- (Click to show. Warning: May contain spoilers.)Please join me in my long run for continuous improvement!
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- English, Spanish
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- 3
