LT Store "Donate" button failing

TalkBug Collectors

Join LibraryThing to post.

LT Store "Donate" button failing

This topic is currently marked as "dormant"—the last message is more than 90 days old. You can revive it by posting a reply.

1kristilabrie
Edited: Jan 7, 2019, 2:52 pm

Posted from @pammab at https://www.librarything.com/topic/299302#6691124..

"The Donate button just failed for me twice in a row -- is there any chance that it's a configuration glitch? If it'll work if I come back later that's fine, but if it's some sort of misconfiguration I wanted to make sure you guys know of it...."

2kristilabrie
Jan 7, 2019, 2:52 pm

@pammab, can you tell us what operating system (i.e. Windows 7, etc.) and web browser and version (i.e. Google Chrome 70) you're using when trying to use the "Donate" button in our Store? I should be able to look into this further with more specifics. Thanks!

3pammab
Nov 22, 2019, 12:46 pm

>2 kristilabrie: I just tried to donate again with the same failed outcome, and found this thread for the first time. So, let me actually engage this issue and monitor this thread!

I am using Firefox for Windows 70.0.1 and following the link at https://www.librarything.com/more/store -- PayPal says there is an issue and I should perhaps try again later. I also tried Edge, but Edge says it has a "known issue with PayPal" and suggests using another browser. I usually expect failures to be related to one of many browser privacy add-ons in Firefox, but I was able to pay for SantaThing without issue via PayPal using the same Firefox+add-on configuration on my end, and I have used PayPal with the same browser configuration for other purposes too. Could there be a clue in how the the Donate and SantaThing PayPal configurations are distinct from each other?

4kristilabrie
Nov 22, 2019, 12:49 pm

>3 pammab: That very well could be the case. Can you try making the donation with your extensions turned off, and/or in an incognito window? I'm guessing that may work. If not, I'll do some more digging.

Thanks for your patience with this!

5pammab
Dec 6, 2019, 11:00 pm

I turned off all extensions and used an private window, and still no dice for me. I have to imagine it's something involved in the code or configuration for the donation link relative to the code for the other uses of paypal...

6pammab
Dec 6, 2019, 11:03 pm

Paypal via mobile Firefox succeeded.