OT: Dealing with internet trolls

TalkFolio Society Devotees

Join LibraryThing to post.

OT: Dealing with internet trolls

1wcarter
Sep 12, 2021, 5:18 am

An unfortunate part of social media is the presence of trolls, even on sites as specialised as Library Thing.

Trolls tend to be of above average intelligence, but they lack empathy and are classified by psychiatrists as having a sadistic or sociopathic personality. They get pleasure from upsetting others and provoking a reaction.

Trolls are very subtle and clever, often starting out to look as much as possible like a genuine poster before slowly upping the odds and drawing people into their web. They will act very hurt if someone suspects them, and appeal to their earlier supporters to help them in their defence.

They will include believable but spurious details about themselves as background information in an attempt to be more accepted.

Following are the accepted ways in which to deal with a suspected troll.

IGNORE THEM
This is by far the best way to deal with trolls. They hate being ignored as the only reason they are on a site is to be noticed and provoke a reaction, and the more emotive and angry the reaction, the better.

REPLY FACTUALLY
If you absolutely must reply to a suspected troll, do so without any emotion and using simple facts. A reply such as this would be appropriate:-
“You are incorrect. The facts are XXXX because of YYYY and my reference is ZZZZ”.
That’s it, no more, no further comment, but you have let others in the group have the correct information.

DIVERT THEM
Trolls are normally active on multiple sites trying to get a reaction, and if one site reacts more than another, they will usually concentrate their attention on the former and they will eventually forget the latter. So it comes back to ignoring them, or replying in an unemotive manner.

BANNING
Trolls love to get banned! They gloat to themselves about it because they have upset not only the members of a group but the administrators too. They may even comment on another group about the banning.
“Poor XXXX got banned from YYYY. I think this is unjust as XXXX was such a nice person and the administrators of YYYY are horrible.”
Unfortunately banning does not work, but only encourages a troll. They rapidly reappear using a different name, and sometimes even a different IP address, and continue their harassment of the group.

The bottom line here - IGNORE THEM - it’s the only thing that works.

2bacchus.
Sep 12, 2021, 6:04 am

Well said. Would be handy to link this topic somewhere in the wiki as well.

3wcarter
Sep 12, 2021, 6:37 am

>2 bacchus.:
Good idea.
Added to the FSD wiki under Online Resources heading.

4Uppernorwood
Sep 12, 2021, 7:06 am

The best inoculation is to remember that this is the internet, not real life, and you don’t need to look to it for your happiness, well-being or self esteem.

If someone’s being a troll, who cares? If someone claims to be upset by something you posted, who cares?

This forum shouldn’t affect the rest of your life in a drastic way, positive or negative.

5dlphcoracl
Sep 12, 2021, 9:06 am

>1 wcarter:

Cardinal rule of the internet: "Don't Feed the Trolls".

6Gilded_Tomes1
Sep 12, 2021, 10:33 am

>4 Uppernorwood: Agreed 100%!

7ultrarightist
Sep 12, 2021, 11:29 am

Gandalf in the Lord of the Rings: "Kill the trolls!"

8bookfair_e
Sep 12, 2021, 12:16 pm

>1 wcarter:

...Trolls tend to be of above average intelligence...

Luckily, we've never had one of those at the FSDs.

9Pellias
Sep 12, 2021, 12:38 pm

10AMindForeverVoyaging
Sep 12, 2021, 12:46 pm

You can click on an undesirable member's name and on the right side there is a link to "Block this member" and then you won't be exposed to their posts. It has made life on LT so much more pleasant for me.

11wcarter
Sep 16, 2021, 6:04 pm

If you suspect a troll, please note the first post on this thread - IGNORE THEM

12wcarter
Aug 12, 2022, 8:28 am

Bumping up this thread for the information of new FSD members.

13red_guy
Mar 20, 2025, 4:43 am

Timely reading ...

14folio_books
Mar 20, 2025, 7:56 am

>13 red_guy:

Indeed. Warwick is, of course, entirely right. I have to admit on some occasions ignoring them has not been easy for me but I believe it's the best way forward in this instance. If he chooses to continue with his egregious posts there are alternative ways to handle matters.

15yolana
Mar 20, 2025, 8:13 am

De-lurking to add thank goodness for the ability to just block them, makes ignoring them so much easier.

16FitzJames
Mar 20, 2025, 8:51 am

>14 folio_books: I know, but still it grates. First we had the insufferable 'jsilver2' who when farewelled returned as the oh-so-subtle 'SecretHitler' and now they're back at it again with their malignancy.

We have ourselves a fire-sale Hydra. Swell.

17johnny1991
Edited: Mar 20, 2025, 11:19 am

This member has been suspended from the site.

18johnny1991
Mar 20, 2025, 11:31 am

This member has been suspended from the site.

19Cardboard_killer
Edited: Mar 20, 2025, 11:47 am

Classic internet trolling has to do with going fishing for newbies, not insulting to be superior and generate outrage. Back when they first let AOL onto the internets, it was a feeding frenzy.

20stubedoo
Edited: Mar 20, 2025, 3:16 pm



Sigh.

21LesMiserables
Mar 20, 2025, 4:09 pm

>1 wcarter: What have I missed?