Unable to view collection due to error message

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Unable to view collection due to error message

1monkkm
Jan 29, 12:53 am

Hello, i have been unable to view my catalog on my IOS app due to an error message as follows “There was an error connecting to the server. Check your network or proxy settings and retry” my wifi is working and I get the same message using cellular data. I have force closed the app and have deleted it and reinstalled twice with no impact to the problem. Is there a fix for this?

2dariosu
Jan 29, 5:28 am

Same issue here. Cleaning up the book and author titles and removing any non-English characters, diacritics or special characters, as suggested in the other thread, did not help resolve the issue. Removing all the newly addes books before the error started occurring did not help either.

3JacquesDavid
Jan 29, 7:56 am

Idem for me. i can’t see my collections : same error message. I tried to delete the app and reinstall it with no success.
What can we do ?

4lilithcat
Jan 29, 8:46 am

Same here, using iOS 26.2.1

5timspalding
Jan 29, 9:06 am

Thanks for the note. We're aware of the issue. (Were aware last night.) We're working on it.

6lilithcat
Jan 29, 12:23 pm

Working for me now. Thanks, Tim!

Will leave for staff to close.

7monkkm
Jan 29, 12:37 pm

>5 timspalding: working for me as well thank you!

8kristilabrie
Jan 30, 9:56 am

Tim commented on another report, but this "doozy" is fixed as others figured out! Thanks for your patience!