Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
by Jeffrey Gitomer
224 Members ½ (4.30)
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A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.Tags
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Author Information
41+ Works 3,181 Members
Jeffrey Gitomer is the author of the syndicated sales column "Sales Moves," which appears in eighty-five business journals across the United States and Europe and is read by more than 3.5 million people weekly.
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- Members
- 224
- Popularity
- 145,485
- Rating
- ½ (4.30)
- Languages
- English
- Media
- Paper
- ISBNs
- 2
