Judith E. Glaser

Author of Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

About the Author

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, Exxon, and IBM. Judith has served as an Adjunct Professor at Wharton and a visiting guest speaker at Harvard, show more Kellogg, Loyola, University of Chicago, and NYU. She has appeared on NBC's Today Show, ABC World News, the Fox News Channel, and CBS's This Morning. Judith has been quoted in the New York Times, the Wall Street Journal, Cram's, AMA World; blogs for Harvard Business Review and the Huffington Post; and was named one of Leadership Excellence's Top 20 Thought Leaders of Leadership and Culture in 2012. show less

Includes the name: Glaser E. Judith

Works by Judith E. Glaser

Creating We: Change I-Thinking to WE-Thinking & Build a Healthy, Thriving Organization (2005) 64 copies

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results (2016) 52 copies, 2 reviews

The DNA of Leadership: Leverage Your Instincts to: Communicate--Differentiate--Innovate (2006) 34 copies

42 Rules for Creating WE: A hands-on, practical approach to organizational development, change and leadership best practices (2009) 8 copies

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Gender: female

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2 reviews

charliesierra 44 reviews

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results by Judith E. Glaser

Self-promoting, with annoying trademark "TM" symbols throughout. Very light on substance, doesn't report or illuminate the science, just uses it to make herself look smart. There are so many better books out there on the topic. For example, anything by Daniel Shapiro, Roger Fisher, or William Ury. Also Emotional Agility by Susan David; worlds better than this book.

Nov 12, 20171 other review

AngelaLamHF 172 reviews

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results by Judith E. Glaser

Deals with emotional intelligence, building trust and brain sciences, but with Glaser's proprietary tools and frameworks. You'll learn:
• The neuroscience behind human interactions, including the 5 parts of the brain, how they generate neuro- and bio-chemical responses to affect our feelings responses, and outcomes.
• How virtuous trust cycles and vicious distrust cycles are formed, and how they impact our relationships and results.
• How to use the 5 TRUST criteria, Conversational show more Dashboard, and other tools/frameworks to move up 3 levels of conversation.
• Additional tools and exercises that leaders can use to develop Conversational Intelligence or C-IQ in their teams and organizations
Book summary at: https://readingraphics.com/book-summary-conversational-intelligence/ show less

Dec 31, 20221 other review