Comment Notification Stuck

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Comment Notification Stuck

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1fuzzi
Dec 2, 2019, 7:05pm

I got a message to my wall, but even after reading it the yellow notification square is still there. I've closed and reopened the browser and even switched from Firefox to Safari but the "1" is still showing.

2Lyndatrue
Dec 2, 2019, 9:22pm

>1 fuzzi: Yeah, I've been seeing this myself. I thought I was just being impatient, but it's really taking a long, LONG time to go away.

3libraryperilous
Dec 3, 2019, 10:25am

Yes, my notifications won't clear either.

I'm using FF 71.0 on Windows 10 64-bit.

4kristilabrie
Dec 3, 2019, 10:33am

Weird, mine have cleared from this morning. Are you all still seeing the yellow notifications even though you've viewed the new comments? Just want to confirm before passing along to a developer. (Which might need to hold off until SantaThing and Card Exchange madness passes, unfortunately—thanks for your patience.)

5libraryperilous
Dec 3, 2019, 10:47am

>4 kristilabrie: Yes. In fact, I've read the conversation multiple times in an attempt to clear, including this morning. I also logged out and back in a couple of times.

The messages both date from last night around 9 pm, if that helps pinpoint when/where the bug bit. Messages I received in the afternoon cleared immediately upon reading them.

I just sent myself a couple of messages from my TBR account, and the notifications cleared once I clicked 'See conversation.' They did not clear by going to my profile page and clicking on 'You have a new comment.' They also didn't clear when I clicked on the number icon to go directly to the comment wall.

(I don't do a lot of PMing on this site, so I don't actually remember how they've cleared in the past. Just thought the above might be useful info.)

6lilithcat
Dec 3, 2019, 11:05am

I had two new comments this morning, one private, one not. I read both, but only the non-private one cleared. The private one is still showing the yellow.

7kristilabrie
Dec 3, 2019, 11:50am

Interesting, okay, thanks for testing this out! Will dig in as soon as we can.

8kristilabrie
Dec 3, 2019, 11:53am

Tested this out and can confirm. The notification does go away if you archive the comment, but not if you reply to it.

9lilithcat
Dec 3, 2019, 12:45pm

>8 kristilabrie:

I just noticed that if I click on "see conversation", the notice goes away, but not on private comments.

10fuzzi
Dec 3, 2019, 3:24pm

Both of my new comments are from katemcangus. The message notification was not yellow before those two messages were received.

11bluepiano
Dec 4, 2019, 3:01am

Same problem for me, notification of 2 posts from 2 people, both private. Tinkered with email notification settings (most likely not relevant but last week settings spontaneously changed to notify me by emai of posts), signing out, refreshing repeatedly. No joy.

12kristilabrie
Dec 4, 2019, 8:21am

Yeah, weird. I've alerted Tim of the issue, regardless, so he's aware and will take a look when he has time. Holiday craziness, for now!

13fuzzi
Dec 4, 2019, 8:52am

This might have NOTHING to do with the bug discussed here, but in case it does, here's a new "issue":

When I post to a thread, then click on the talk tab, the thread I just posted to has "one unread", that is, my post shows up as unread. It never did that before. Whenever I have posted, the thread would be marked as read. Hmm.

14thornton37814
Dec 4, 2019, 8:58am

Thanks. Glad you all are checking this out. I couldn't clear a private notification either. I first checked on laptop at home. When I got to work, I tried here too. Still have a yellow "1." Clicking "see conversation" didn't clear it either. It still shows as unread.

15laytonwoman3rd
Dec 4, 2019, 10:21am

I had the "stuck" notification for a message regarding the new ER list. It survived multiple computer shutdowns. It would go away briefly when I went to my profile page and looked at it, but came back as soon as I navigated away from that page. It seems to have disappeared now that I deleted the message.

16Morphidae
Dec 4, 2019, 11:04am

I thought it might have to do with a message that got edited?

17sibylline
Dec 4, 2019, 11:29am

Me have this issue too.

18thornton37814
Dec 5, 2019, 8:24am

I hope they get this fixed soon. I keep clicking the brightly lit up yellow "2," but they are messages I've already read. It's driving me crazy.

19SandyAMcPherson
Dec 5, 2019, 8:56am

Adding my 2-bits to all these notification woes:

I have both Safari and Firefox on a Mac OS version 10.13.6 (17G9016).
In Account Settings, I turned off the e-mail messages (except for 'State of the Thing' from LT) last spring when the Russian bot got into the LT system.

Like others here, my Wall comments do not clear (as of 2 days ago).
And I have had 1 e-mail from LT other than the 'State of the Thing'.

20kristilabrie
Dec 5, 2019, 9:11am

>18 thornton37814: You can archive those messages in the meantime, and the notifications should go away. I realize this isn't ideal, but timspalding may not be able to dig further into this while he's deep-working on SantaThing code at the moment. Thanks for your patience!

21jjmcgaffey
Dec 5, 2019, 2:16pm

Mine is also the December ER notice. I'll archive it to get rid of the notification - glad it's not just me.

22wd40sw
Dec 5, 2019, 6:50pm

I am also having the stuck new message/comment issue. Its been this way for at least since Tuesday if not Monday for me.

23bluepiano
Edited: Dec 6, 2019, 4:29am

By putting new private messages into archive & then unarchiving them I got notification of 3 posts down to notification of 1, so posts back in accessible place. (No idea why this won't work with that 1, though.)

24Meredy
Dec 6, 2019, 1:56pm

My message notification is not clearing after several days, and it is showing a cumulative total.

25jasbro
Dec 6, 2019, 10:04pm

I’ve recently had notifications of messages that I’d read go away, only to come back. It’s currently showing “2,” both of which I read last Monday and Tuesday, soon after they first posted.

26humouress
Dec 9, 2019, 10:31pm

My Early Reviewer notification of 3rd December still hasn't cleared, no matter how many times I've read it.

I'm using Safari on an iMac.

27ForeignCircus
Dec 10, 2019, 8:17am

I'm having the same issue - my stuck-on-new comments are both from katemcangus (Dec 2 Early Reviewers notice and Dec 5th SantaThing notice).

28lauralkeet
Dec 10, 2019, 8:38am

Just piling on. I experienced this problem with a private message received on Sunday Dec 8.

29kristilabrie
Dec 10, 2019, 11:25am

All noted. It's the same issue that Tim hasn't had a chance to look at yet, but will as soon as he can I'm sure. Thanks for your patience, all!

In the meantime, if you'd like to clear your notifications for the sake of your own sanity, you can archive those private comments and the notifications should go away. Thanks again.

30LibraryCin
Dec 10, 2019, 8:27pm

I'm also having the issue. I have no additional information to add, but I wanted to comment here to make it easier to follow along with any updates.

31fuzzi
Dec 10, 2019, 8:30pm

Update: I archived the two comments from LT, and the yellow dot disappeared. However now I have received a new comment, one I don't want to archive, so I'm back to seeing the yellow dot...

32lilithcat
Dec 10, 2019, 8:47pm

>30 LibraryCin:

You don't have to comment to make it easier to follow. Just star the topic.

33LibraryCin
Dec 10, 2019, 9:06pm

>32 lilithcat: It's just the way I use "Talk". I rarely look at my starred topics, though I do have a few. I will always come back to the ones I've commented on, though.

34lilithcat
Dec 10, 2019, 9:26pm

>33 LibraryCin:

Okay, just wasn't sure if that option was on your radar. (It's amazing how easy it is to miss things!)

35LibraryCin
Dec 10, 2019, 9:46pm

>34 lilithcat: thank you and good point. It is a good idea to mention other ways of doing things. It is still a good reminder for me, to potentially rethink how i use the different option, as well.

36vancouverdeb
Dec 11, 2019, 5:58pm

Just letting you know that I received a private message yesterday and despite having read it several times now etc, the yellow message light is still on after 24 hours or so. No big deal, but just so you know. It was from Tim Spalding regarding the Christmas Card Exchange. Thanks.

37lilithcat
Edited: Dec 13, 2019, 11:52am

>36 vancouverdeb:

Yes, staff is well aware of the issue.

38paradoxosalpha
Dec 13, 2019, 10:56am

I'm just posting to this thread so that I can see developments, since I'm suffering the phenomenon as well.

39timspalding
Dec 13, 2019, 1:49pm

This should be fixed.

It was a number-limit bugged there from the beginning. We only now just hit the wall. :)

Sorry for all the inconvenience. Note: The comments are still unread. Read them and it will now work.

402wonderY
Dec 13, 2019, 1:58pm

>39 timspalding: Yep. Fixed for me. Thankee!

41AnnieMod
Dec 13, 2019, 5:29pm

42LibraryCin
Dec 13, 2019, 7:41pm

YAY! Thank you!

43vancouverdeb
Dec 14, 2019, 2:27am

All good! Thanks!

44humouress
Dec 14, 2019, 4:44am

Ta!

45paradoxosalpha
Dec 18, 2019, 12:04pm

All smooth for me since the fix announcement.