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Comment Notification Stuck

Bug Collectors

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1fuzzi
Dec 2, 7:05pm Top

I got a message to my wall, but even after reading it the yellow notification square is still there. I've closed and reopened the browser and even switched from Firefox to Safari but the "1" is still showing.

2Lyndatrue
Dec 2, 9:22pm Top

>1 fuzzi: Yeah, I've been seeing this myself. I thought I was just being impatient, but it's really taking a long, LONG time to go away.

3libraryperilous
Dec 3, 10:25am Top

Yes, my notifications won't clear either.

I'm using FF 71.0 on Windows 10 64-bit.

4kristilabrie
Dec 3, 10:33am Top

Weird, mine have cleared from this morning. Are you all still seeing the yellow notifications even though you've viewed the new comments? Just want to confirm before passing along to a developer. (Which might need to hold off until SantaThing and Card Exchange madness passes, unfortunately—thanks for your patience.)

5libraryperilous
Dec 3, 10:47am Top

>4 kristilabrie: Yes. In fact, I've read the conversation multiple times in an attempt to clear, including this morning. I also logged out and back in a couple of times.

The messages both date from last night around 9 pm, if that helps pinpoint when/where the bug bit. Messages I received in the afternoon cleared immediately upon reading them.

I just sent myself a couple of messages from my TBR account, and the notifications cleared once I clicked 'See conversation.' They did not clear by going to my profile page and clicking on 'You have a new comment.' They also didn't clear when I clicked on the number icon to go directly to the comment wall.

(I don't do a lot of PMing on this site, so I don't actually remember how they've cleared in the past. Just thought the above might be useful info.)

6lilithcat
Dec 3, 11:05am Top

I had two new comments this morning, one private, one not. I read both, but only the non-private one cleared. The private one is still showing the yellow.

7kristilabrie
Dec 3, 11:50am Top

Interesting, okay, thanks for testing this out! Will dig in as soon as we can.

8kristilabrie
Dec 3, 11:53am Top

Tested this out and can confirm. The notification does go away if you archive the comment, but not if you reply to it.

9lilithcat
Dec 3, 12:45pm Top

>8 kristilabrie:

I just noticed that if I click on "see conversation", the notice goes away, but not on private comments.

10fuzzi
Dec 3, 3:24pm Top

Both of my new comments are from katemcangus. The message notification was not yellow before those two messages were received.

11bluepiano
Dec 4, 3:01am Top

Same problem for me, notification of 2 posts from 2 people, both private. Tinkered with email notification settings (most likely not relevant but last week settings spontaneously changed to notify me by emai of posts), signing out, refreshing repeatedly. No joy.

12kristilabrie
Dec 4, 8:21am Top

Yeah, weird. I've alerted Tim of the issue, regardless, so he's aware and will take a look when he has time. Holiday craziness, for now!

13fuzzi
Dec 4, 8:52am Top

This might have NOTHING to do with the bug discussed here, but in case it does, here's a new "issue":

When I post to a thread, then click on the talk tab, the thread I just posted to has "one unread", that is, my post shows up as unread. It never did that before. Whenever I have posted, the thread would be marked as read. Hmm.

14thornton37814
Dec 4, 8:58am Top

Thanks. Glad you all are checking this out. I couldn't clear a private notification either. I first checked on laptop at home. When I got to work, I tried here too. Still have a yellow "1." Clicking "see conversation" didn't clear it either. It still shows as unread.

15laytonwoman3rd
Dec 4, 10:21am Top

I had the "stuck" notification for a message regarding the new ER list. It survived multiple computer shutdowns. It would go away briefly when I went to my profile page and looked at it, but came back as soon as I navigated away from that page. It seems to have disappeared now that I deleted the message.

16Morphidae
Dec 4, 11:04am Top

I thought it might have to do with a message that got edited?

17sibyx
Dec 4, 11:29am Top

Me have this issue too.

18thornton37814
Dec 5, 8:24am Top

I hope they get this fixed soon. I keep clicking the brightly lit up yellow "2," but they are messages I've already read. It's driving me crazy.

19SandyAMcPherson
Dec 5, 8:56am Top

Adding my 2-bits to all these notification woes:

I have both Safari and Firefox on a Mac OS version 10.13.6 (17G9016).
In Account Settings, I turned off the e-mail messages (except for 'State of the Thing' from LT) last spring when the Russian bot got into the LT system.

Like others here, my Wall comments do not clear (as of 2 days ago).
And I have had 1 e-mail from LT other than the 'State of the Thing'.

20kristilabrie
Dec 5, 9:11am Top

>18 thornton37814: You can archive those messages in the meantime, and the notifications should go away. I realize this isn't ideal, but timspalding may not be able to dig further into this while he's deep-working on SantaThing code at the moment. Thanks for your patience!

21jjmcgaffey
Dec 5, 2:16pm Top

Mine is also the December ER notice. I'll archive it to get rid of the notification - glad it's not just me.

22wd40sw
Dec 5, 6:50pm Top

I am also having the stuck new message/comment issue. Its been this way for at least since Tuesday if not Monday for me.

23bluepiano
Edited: Yesterday, 4:29am Top

By putting new private messages into archive & then unarchiving them I got notification of 3 posts down to notification of 1, so posts back in accessible place. (No idea why this won't work with that 1, though.)

24Meredy
Yesterday, 1:56pm Top

My message notification is not clearing after several days, and it is showing a cumulative total.

25jasbro
Yesterday, 10:04pm Top

I’ve recently had notifications of messages that I’d read go away, only to come back. It’s currently showing “2,” both of which I read last Monday and Tuesday, soon after they first posted.

Group: Bug Collectors

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Bug (edit)

ID: 313567

Category: Home and profile

Assigned to timspalding

Reported by fuzzi

Status: Reported

Dec 2, 7:05pm

5 days since last change

By fuzzi

Status log

Reported. fuzzi (Dec 2, 7:05pm)

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